Effective for communications between Yukti (powered by Brainwrite.in — a product of Palzin LLC) and users via WhatsApp.
1. Purpose & Scope
This policy explains how Yukti uses WhatsApp to communicate with users, what to expect when you contact us through WhatsApp, and how we handle any personal data exchanged through that channel.
Yukti is powered by Brainwrite.in, a product of Palzin LLC, a company registered in the United States.
This channel is optional and complements other support channels (website contact form, email, phone). It does not replace those channels.
By messaging us on WhatsApp, you agree to the terms below and to WhatsApp's own terms and privacy policy. WhatsApp is a third-party service and is operated independently (see: https://www.whatsapp.com/legal/).
2. What This Channel Is For
You may use WhatsApp to:
- Ask product or support questions
- Receive service updates, reminders, and notifications (if you've opted in)
- Share simple information or attachments needed to resolve your request
We won't use WhatsApp for sensitive onboarding processes that require formal verification unless we explicitly tell you.
3. Consent and Opt-In
We will only send you messages on WhatsApp if you have explicitly opted in to receive them or if messages are necessary to deliver a service you requested.
You can withdraw consent or opt out at any time by replying "STOP" in WhatsApp, or by contacting us via email or the support form on our website.
4. Privacy & How We Use Data
When you contact Yukti via WhatsApp we will process the personal information you provide for the sole purpose of responding to your message and delivering the requested service or support.
What we do with your data
- Use it to respond to your query, complete requested actions, or send agreed notifications
- Store it only as long as needed to resolve your request, provide the service, or comply with legal obligations
- Keep it secure using industry-standard practices
What we don't do
- We don't sell your information to third parties
- We don't share it with anyone outside our organization unless required by law or necessary to deliver the service (e.g., WhatsApp's infrastructure)
- We don't use it for marketing purposes without your separate consent
For full details on how we handle personal data, please see our Privacy Policy.
5. Third-Party Service (WhatsApp)
WhatsApp is owned and operated by Meta Platforms, Inc. When you use WhatsApp to communicate with us:
- WhatsApp's Terms of Service and Privacy Policy apply
- Your messages pass through WhatsApp's servers
- WhatsApp uses end-to-end encryption for messages
We have no control over WhatsApp's data practices. Please review their policies at https://www.whatsapp.com/legal/.
6. Data Retention
We retain WhatsApp conversation data only as long as necessary to:
- Fulfill your request or complete the service you asked for
- Comply with legal, accounting, or reporting requirements
- Resolve disputes or enforce our agreements
After that period, we will delete or anonymize your data unless we are legally required to keep it longer.
7. Security
We take reasonable technical and organizational measures to protect the data we receive via WhatsApp. However:
- No method of electronic communication is 100% secure
- You should avoid sharing highly sensitive information (e.g., passwords, full payment card details) via WhatsApp
- If you need to share sensitive data, we will direct you to a more secure channel
8. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Access: Request a copy of the data we hold about you
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal obligations)
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to certain types of processing
To exercise these rights, please contact us at [email protected] or via our contact form.
9. Changes to This Policy
We may update this policy from time to time. When we do, we will:
- Post the updated policy on our website
- Update the "Effective" date at the top of this document
- Notify you via WhatsApp if the changes are significant and affect how we process your data
10. Contact Us
If you have questions about this WhatsApp Communication Policy, please contact us:
- Email: [email protected]
- WhatsApp: +1 (555) 860-1618
- Website: Contact Form
11. Governing Law
This policy is governed by the laws of the United States and the State of Wyoming, where Palzin LLC is registered. Any disputes will be resolved in accordance with those laws.
Company: Palzin LLC
Registered Address: Sheridan, WY 82801, USA
Parent Company Website: https://palzin.com
